7spi Casino — Frequently Asked Questions

Creating a 7spi account takes about two minutes. Go to 7spi.cam, click the Register button, and fill in your full name, date of birth, mobile number, email address, and preferred password. You must be at least 21 years old to register. Once submitted, you will receive a verification SMS or email to activate your account.

For KYC at 7spi, you need a valid Philippine government-issued photo ID — your passport, driver's license, SSS ID, UMID, or PhilSys National ID all work. You will also need proof of address dated within three months, such as a utility bill or bank statement. KYC is required before your first withdrawal and is a standard anti-money laundering requirement.

The minimum age to play at 7spi Casino is 21 years old, in line with applicable Philippine gaming regulations. 7spi enforces this through identity verification during registration and KYC. Any account found to belong to a player under 21 will be immediately suspended, all balances frozen, and winnings forfeited.

On the 7spi login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact 7spi support via live chat.

No. 7spi strictly enforces a one-account-per-player rule. Creating multiple accounts is a violation of the Terms and Conditions and can result in all accounts being permanently banned and balances forfeited. If you accidentally created a duplicate account, contact 7spi support immediately to resolve it before any action is taken.

To permanently close your 7spi account, contact support via live chat or email at [email protected] and request account closure. Any verified pending withdrawals will still be processed. Note that permanent closure is different from self-exclusion — if you are closing due to gambling concerns, we strongly recommend using the self-exclusion tool instead.

Log in to 7spi, go to the Cashier section, and select GCash as your deposit method. Enter the amount you want to deposit and follow the prompts — you will be redirected to the GCash app or web interface to authorize the payment. GCash deposits at 7spi are processed instantly in most cases. The minimum deposit via GCash is ₱100.

The minimum deposit at 7spi Casino is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BDO, BPI, or Metrobank, the minimum is ₱500 due to standard bank processing thresholds. There is no maximum deposit limit, though large deposits may trigger additional KYC verification under anti-money laundering requirements.

GCash withdrawals at 7spi are typically processed within 30 minutes during normal operating hours once your KYC is verified and all applicable wagering requirements are met. During high-volume periods or if additional verification is needed, processing may take up to a few hours. PayMaya withdrawals follow a similar timeline. Bank transfers take 1–3 business days.

7spi does not charge processing fees on standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees, which are outside 7spi's control. Always check with your payment provider for their current transaction fee schedule before initiating large transfers.

The minimum withdrawal amount at 7spi is ₱100. To process a withdrawal, your account must be KYC verified and any active bonus wagering requirements must be completed. Withdrawals must be made to the same payment method used for your most recent deposit, where technically possible, in line with anti-money laundering best practices.

Common reasons for a pending withdrawal at 7spi include incomplete KYC verification, an active bonus with unmet wagering requirements, a security review triggered by unusual account activity, or a mismatch between the withdrawal account and the depositing account. Contact 7spi support via live chat for a specific explanation — they can usually resolve it quickly.

7spi features a large library of slot games from leading providers including JILI, PG Soft, Pragmatic Play, and more. Popular JILI titles like Fortune Gems, Super Ace, and Golden Empire are available alongside classic fruit slots and progressive jackpot games. All slots at 7spi use certified random number generators (RNG) for fair, independently audited outcomes.

Yes — 7spi is fully optimized for mobile play. The 7spi platform works on all modern smartphones and tablets via your mobile browser, with no app download required. Whether you are on Android or iOS, you can access slots, live dealer games, bingo, and crash games directly at 7spi.cam with the same full functionality as the desktop version.

RTP (Return to Player) varies by slot title at 7spi. Most JILI and Pragmatic Play slots available on the platform have RTPs ranging from 95% to 97%, which is competitive with industry standards. RTP is a long-term statistical average across millions of spins — it does not guarantee specific results in any individual session. Always check the individual game's paytable for its specific RTP.

Yes, 7spi offers a full live casino lobby with real human dealers streaming in real time. Live game options include baccarat, roulette, blackjack, sic bo, and dragon tiger. Live dealer games at 7spi are provided by licensed studio partners and are accessible on both desktop and mobile. A stable internet connection is recommended for the best live gaming experience.

If you lose your internet connection mid-round at 7spi, the game server automatically completes the round according to the game's rules and records the result. Your account balance is updated accordingly when you reconnect. Disconnections caused by your local device or internet provider do not void a game round already in progress. Check your game history after reconnecting for the result.

The 7spi welcome bonus rewards new players on their first deposit. The specific bonus percentage and maximum bonus amount are displayed on the Promotions page at the time you register. All welcome bonuses at 7spi are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before any winnings can be withdrawn. Read the promotion's full terms before claiming.

A wagering requirement is the number of times you must wager a bonus amount before you can withdraw winnings generated from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before withdrawing. At 7spi, slot games typically contribute 100% toward wagering. Specific rates for other game types are listed in each promotion's terms.

Yes, all bonuses at 7spi have an expiry date. Bonus funds and free spins that are not used — or wagering requirements that are not completed — within the validity period will be removed from your account automatically. The expiry window for each bonus is stated in its specific terms and conditions, which are accessible on the 7spi Promotions page.

No. The 7spi welcome bonus is available to new players once only, upon their first qualifying deposit. Attempting to claim the welcome bonus through multiple accounts or via different payment methods to bypass this restriction is considered bonus abuse and is a violation of 7spi's Terms and Conditions. Other ongoing promotions may have their own eligibility rules.

7spi Casino operates in compliance with applicable Philippine gaming regulations and aligns its responsible gaming and player protection policies with the standards set by PAGCOR — the Philippine Amusement and Gaming Corporation, the government body responsible for regulating gaming in the Philippines. All players must be 21 years of age or older to participate in real-money gaming at 7spi.

Log in to your 7spi account, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory 72-hour cooling-off period to prevent impulsive decisions.

Go to Account Settings → Responsible Gaming → Self-Exclusion and select either a temporary period (6 or 12 months) or permanent exclusion. You can also request self-exclusion directly through 7spi live chat. Exclusion takes effect within 24 hours. During this period you cannot log in, deposit, or wager. Permanent exclusion is irreversible — your account is closed permanently.

If gambling is affecting your finances, relationships, or mental health, please act now. Use 7spi's self-exclusion tool under Account Settings → Responsible Gaming, or contact our support team at [email protected]. You can also seek guidance from PAGCOR, which administers responsible gaming programs for Filipino players. Speaking with a mental health professional or counselor is a positive next step.